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One partner
for your entire facility.
One Point of Contact · One Standard of Excellence · One Invoice
Facility management shouldn't turn you into a full-time vendor coordinator. Raymond Gray consolidates Technical Services, Workplace Support, and Hospitality & Housekeeping under one accountable partner — one helpdesk, one account manager, one SLA framework, and one board-ready monthly report.
The Integrated Advantage
When everything is connected, everything is accountable.
01
Single Accountability.
One manager owns performance across all three pillars — no gaps, no ambiguity.
02
Service Synergy.
Teams share one helpdesk — issues are logged, routed, and resolved together.
03
Governance & Reporting.
Audit trails, compliance schedules, and board-ready monthly reporting.
04
Consistent Standards.
The same UK-trained discipline applied across engineering, housekeeping, and hospitality.
Three coordinated pillars — one integrated programme
The Service Catalogue
A service catalogue, integrated.
Pillar 01
Technical Services.
- HVAC, electrical, plumbing, fire safety
- Generators, UPS, BMS & controls
- IT & data infrastructure
- Energy management & optimisation
- HSE & compliance
- Fleet & auto engineering
- Capital projects & lifecycle planning
Pillar 02
Workplace Support.
- Space planning & utilisation
- Moves & relocations
- Concierge & front-of-house
- Travel management solutions
- Security systems
- Décor, fit-out & furniture
- Wellbeing & workplace experience
Pillar 03
Hospitality & Housekeeping.
- Cleaning & janitorial programmes
- Washroom hygiene
- Canteen & catering operations
- Waste & recycling management
- Boardroom & meeting support
- Events & client hosting
- Landscaping & grounds
How We Engage
From assessment to continuous improvement.
- Phase 01
Discovery & Site Assessment
Confirming assets, areas, operating hours, and service volumes.
- Phase 02
Customised Proposal
Staffing matrix, SLA parameters, scope definition, and transparent pricing.
- Phase 03
Structured Mobilisation
Asset audits, team inductions, and systems setup for seamless go-live.
- Phase 04
Integrated Delivery
Live operations under one SLA, one helpdesk, one governance model.
- Phase 05
Monthly Reporting & Continuous Improvement
Performance data, compliance status, and forward capital outlook.
Equipment Assessment First
Pricing tailored to your building — never templated.
All IFM engagements begin with a short on-site assessment, so your proposal reflects your building — not a template.
Audit Checklist — v1.0Required
- +Asset inventory across HVAC, electrical, plumbing, BMS, IT.
- +Floor areas, finishes, and external footprint.
- +Operating hours, shifts, and staff peak loads.
- +Security, access, and contractor management requirements.
- +Waste profile, segregation, and recycling targets.
- +Catering, canteen, and hospitality service expectations.
— Start with an Assessment
Tell us about your building or project.
We’ll schedule a short assessment and return a tailored proposal — scope, staffing matrix, SLAs, mobilisation, and commercials. Every proposal is built around what you actually need.